If you have a question that isn't answered below, please send us an email or give us a call and we'd be happy to provide you with an answer.

I found somebody on Facebook selling tickets for your event at a discounted rate. Is that legitimate?

Eventbrite is the ONLY legitimate ticket seller for this event. Eventbrite sells tickets directly on the Eventbrite site here, as well as on the Dream Parties Facebook Event page and this website. The Venue does not sell tickets to this event. Dream Parties is not responsible for tickets sold by resellers and reserves the right to refuse entry to anyone with a fraudulent ticket.

The session I have tickets for is sold out and I need an extra ticket.

Even though our online sales have stopped, we often do our best to accomodate this situation and can sell an additional ticket at the door if there is availability, which can depend greatly on the size of the ballroom. Please email us at least a day before the event and we'll let you know if we can help out or not. If we can accomodate, please bring either cash or a credit/debit card to purchase the ticket.

Who needs a ticket to your events?

EVERYONE NEEDS A TICKET EXCEPT INFANTS. Infants under 12 months old do not require a ticket.

Do children need supervision at your events?

Every child or children in each party, must be accompanied by an adult with a ticket in the same ticket category as the child or children they are accompanying. Parents and/or guardians must accompany their child or children throughout the entire event.

Can I buy a General Admission ticket for myself and a VIP ticket for my child?

No, this would not work. We require all VIP guests to have a VIP ticket for our events. And all children in your party must be accompanied by at least one adult with a ticket in the same category.

Can I transfer my ticket(s) to another event?

We allow guests to transfer to other events hosted by us, based upon availability of tickets to the event you with to transfer to. Eventbrite has instructions here.

Can I upgrade my ticket(s) from General Admission to VIP?

You may upgrade your tickets, based upon availability of VIP tickets for the event you are plannning on attending. Eventbrite has instructions here.

Can I transfer my ticket(s) to another session?

Yes, we allow ticket transfers if we have more than one session, based upon availability. Eventbrite has instructions here.

Do you ever cancel events?

We reserve the right to change the date, time, location, or reschedule this event due to unforseeable circumstances, which may include, but is not limited to weather, low ticket sales, acts of God, etc... If we cancel this event, you will receive a full refund.

If the weather is bad and I don't feel safe traveling to your event, will you offer me a refund of my tickets?

We have a no-refund policy, due to the overhead costs of bringing our event to a city near you. But we will issue refunds if we cancel an event. Since most of our events are held in hotel ballrooms, you're more than welcome to book a room ahead of time, either at the venue or in the immediate area, if the weather the day of the event looks iffy for driving.

How many characters do you typically have at your events?

At any given event, we make every effort to have at least 10 characters present, which is subject to availability and may vary from our promotional photos.

Do you have the same characters at every event?

Characters can and often do vary from location to location.

Do you use the same actors at your events? Will they be the same actors we see in the pictures on this website or on your Facebook page?

Our extensive team of actors can and does vary from event to event, based upon availability and other factors. The actors you see in our photos may or may not be the same actors that you will see in person at our event.

Do you have the same activities at each location?

Our activities and program may vary from location to location.

I was at your event last year. What's new?

We make every effort to change our program from year to year.

What time do doors open?

Start times listed on your ticket(s) are approximate, though we make every effort to start within 15 minutes of our stated start time. If we do have a late start, we will end the event later than stated, making up the lost time at the end.

Do you serve food at your events?

Unless explicitly stated in our event description, we do not serve food at our events. You should plan on eating before or after our event.

Can my child wear her favorite princess costume or his favorite prince costume?

Definitely!

My daughter will be wearing her favorite princess costume. Can adults wear costumes too?

Children ages 12 and under may wear costumes; adults should not wear cosplay costumes, but may dress in formal wear or business attire, though this is not required. Causual wear is acceptable for all guests.

I need to run to the bathroom while the event is in session. Can you watch my personal items?

Neither Dream Parties, nor the venue where this event is hosted, are responsible for guests' personal property. Please keep your personal items with you at all times.

Are tickets refundable?

Tickets are non-refundable.

What differentiates your company from other companies that host similar events?

Unlilke many other companies hosting events similar to ours, we use premium venues for our events. Many of our characters are professional actors, flown in from places like New York or Los Angeles, having drama and theater backgrounds, degrees, and years of experience in the industry. Our costumes are custom made and are much better quality than those you'll find at retail stores and worn by our competition. And our entertainment program is fun, interactive, and entertaining for all our guests.

What determines your ticket prices?

Our ticket prices are determined by the high overhead costs for hosting our Royal Princess Ball and bringing it to your city, which includes renting a premium venue, flying in our highly trained actors from all over the US and paying them for their services, using custom made costumes, and covering the cost of lodging, food and transpertaion while we're staying there. We also need to cover the cost of supplies, equipment, and the list of costs goes on and on. Thank you for your understanding.

I saw one of the Dream Parties hosts taking pictures of the ball. Will we be compensated for these?

By participating in this event, you agree to give consent to Dream Parties, and its authorized representatives, granting them permission to photograph and/or video record your participation in this event. You further agree that all photographs and materials recorded may be used in any form, as part of any future publication, video, brochure and or other printed material for promoting Dream Parties and their events. You and your heirs hereby release Dream Parties, its successors, and the venue where this event is hosted, from any liability whatsoever related to these materials and they acknowledge that these materials may be used without any payment of fees, royalties, credit given to your name, or any other compensation, from now through eternity.

I don't agree with some of the terms and conditions on this FAQ.

If you do not agree to any or all of these terms and conditions, please do not purchase tickets for one of our events. Thank you for your understanding.

Disclaimer

It is not the intention of Dream Parties to violate any copyright or trademark laws, so we make every effort to differentiate our characters from all trademarked, licensed or copyrighted characters by using unique names and custom-made costumes. Any resemblance to copyrighted, licensed, or trademarked characters is completely coincidental.
By booking a party with us or by purchasing tickets to one of our events, you hearby affirm that you are aware that we do not represent nor offer any licensed, copyrighted or trademarked characters for your party or event.
Should you have the need for a trademarked, licensed, or copyrighted character at your event, we ask that you please contact the entity that owns rights to that specific character and make arrangments with them.

We reserve the right to make changes to this website at any time.